LUNACO JAPAN

Return Policy

Check the Products Upon Delivery

Please check the following points as soon as the products arrive:

• Are the delivered items consistent with your order?
• Are there any damages or defects in the products?

About Returns

Returns will not be accepted unless they meet the following conditions:

• The product has defects.
• The return has been pre-approved by our company.

Definition of Product Defects

A product defect refers to the following cases:

• Design Errors: Clear deficiencies based on specifications or design drawings.
• Manufacturing Defects: Errors during the production process or failure to meet quality standards.
• Processing or Machining Errors: Flaws arising during the machining or finishing process.

The following cases are not considered defects:

• Damage caused during shipping or handling.
• Quality degradation due to wear or aging.
• Defects caused by misuse or modifications by the customer.

Return Shipping Costs

• If the defect is attributable to our company: Shipping costs for the return and replacement will be covered by us.
• For returns due to customer reasons: The customer will bear the shipping costs (only if the return is approved).

Refund Methods

Refunds will be processed using one of the following methods:

1. Offset Against Future Orders
   • Upon request, the refund amount can be deducted from the total of your next order.
   • If you wish to opt for offsetting, please inform us via the contact form.
2. Bank Transfer or Other Refund Methods
   • For direct refunds, the refund will be processed promptly after the returned product is received and inspected.
   • Processing times may vary depending on the payment method used.

Other Provisions

The return policy for product defects adheres to applicable laws in Japan.

This policy is subject to change without notice. Please check our website for the latest information.

Contact Information

For inquiries or return procedures, please contact us using the following:

Contact Form